We understand how much your jewelry means to you, and we're here to help restore it to its best. Whether it's a minor fix or something more involved, our team will evaluate your piece and walk you through the repair process from start to finish.
We understand how important your jewelry is, and we know waiting for a repair can feel stressful. Every repair is unique, and turnaround times can vary depending on the work needed to restore your piece properly.
Please contact that store directly for the most accurate update. Our associates will be able to provide the most realistic timeline and current repair status available.
Please reply to the confirmation email you received after we checked in your item or complete the contact form below and our Guest Support Team will follow up.
All repairs include a 90-day limited workmanship guarantee from the pick-up date, covering only the specific area serviced — not new or unrelated issues. To properly evaluate the concern, we will need to inspect the item in person. If repaired in-store, contact that store directly; if mailed in, complete the contact form below and our Guest Support Team will follow up.
While we do our best to keep you updated throughout the process, some repairs require additional time. In certain cases, we may need to: - Order specific stones or materials to properly match your piece - Send the item back to the original vendor or designer for repair (which can take up to 12 weeks) - Perform detailed or specialty work that simply cannot be rushed - Our goal is always quality craftsmanship and care — because your jewelry deserves the time and attention needed to be repaired correctly.
9-6 Sun, 8-9 M-Sat CST
Nearest You
Shop with complete confidence knowing you have 60 days to return and 100 days to exchange. Return Policy
Choose what works best for you: Same as Cash & low monthly payments with our In-house Account, Klarna, or Progressive Leasing. Financing Options
Enjoy our free 'We Will' guarantee for diamond protection, or upgrade to a Protection Plan for enhanced protection of your complete piece with no inspections required. Protection Plan
Our flexible trade-in program means your jewelry investment grows with you. Trade & Upgrade Program
Each beautiful piece of jewelry meets our uncompromising standards for craftsmanship and materials, showcasing exceptional quality.
Family-owned jeweler since 1910, we offer more for your investment with our commitment to fair, transparent pricing.
Provide your account email address to receive an email to reset your password.