Trade In Program

We want to make your shopping experience with us enjoyable & hassle-free.

Enjoy free shipping on all orders of $99 or more, delivered to your door, or choose free store pickup at any Rogers & Hollands or Ashcroft & Oak location with no minimum purchase required. All packages are fully insured against loss or damage at no additional charge.  All shipments require a signature.

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Standard Shipping

Orders $99+: FREE
Orders under $99: $10

Delivery in 3 business days after your item has shipped

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Expedited Shipping: $50

Delivery in 1 business day after your item has shipped

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Pick Up In-Store

Pick up your jewerly in 1 day or less! Not available at your selected store? We’ll ship it to any Rogers & Hollands or Ashcroft & Oak store of your choice - free!

Buy Online Pick Up in Store

How to Pick Up Your Order

  1. Check availability:
    • If your item is IN STOCK at your selected store, same-day pickup may be available. Rings requiring sizing and engraved items are not eligible for same-day pickup.
    • If your item is not in stock, it will be shipped to your selected store and will not be available for same-day pickup.
  2. Choose your pickup location and add the item to your shopping bag.
  3. At checkout, select Pick Up In-Store.
  4. You’ll receive an Order Confirmation, followed by an email when your order is ready for pickup. For IN STOCK orders, allow 1 hour for processing. Please wait for the second email before heading to the store!
  5. Bring two of the following to pick up your order:
    • Order confirmation email
    • Government-issued photo ID
    • Credit card used for purchase

You have 14 days from the day we contact you to pick up your purchase. After 14 days, your order will be sent back and we'll credit your original payment method. Only you can pick up your order. We want to make sure only you get the merchandise you ordered and paid for.

Order Processing

Order processing may include credit card validation, address verification, fraud screening, sizing, special ordering, and travel time to our webstore distribution center. Once these steps are complete, your order is ready for final inspection and packaging.

Orders for IN STOCK items that do not require sizing or engraving requests will be processed and shipped the next business day.

Orders requiring sizing will be processed as follows:

  • Standard ring sizes are 7 for women and 10 for men. Non-standard sizes may add up to 5 business days to delivery, as noted in the size dropdown.
  • Some materials, including stainless steel and titanium, and intricately carved or engraved rings may require special ordering from the manufacturer. Additional delivery time is noted in the size dropdown.

 

Additional Information

We do not ship internationally with the exception of military bases.

We do not ship to freight forwarding services.

All shipments will have a signature requirement.

If you have any questions or concerns, please start a CHAT and an associate will be happy to assist you.

 

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The Rogers & Hollands | Ashcroft & Oak Difference

A Legacy of Love. A Promise for Life. Experience the Difference.
 
Risk-Free Shopping Experience

Shop with complete confidence knowing you have 60 days to return and 100 days to exchange.
Return Policy

create your own custom stud earrings
Flexible Financing Options

Choose what works best for you: Same as Cash & low monthly payments with our In-house Account, Klarna, or Progressive Leasing.
Financing Options

Lifetime Peace of Mind

Enjoy our free 'We Will' guarantee for diamond protection, or upgrade to a Protection Plan for enhanced protection of your complete piece with no inspections required.
Protection Plan

Upgrade Your Diamond Anytime

Our flexible trade-in program means your jewelry investment grows with you. 
Trade & Upgrade Program

create your own custom stud earrings
Uncompromising Quality Standards

Each beautiful piece of jewelry meets our uncompromising standards for craftsmanship and materials, showcasing exceptional quality.

Exceptional Value Promise

Family-owned jeweler since 1910, we offer more for your investment with our commitment to fair, transparent pricing.