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Jewelry Repairs

We offer the following repair options, each backed by a limited 90-day guarantee against defects in workmanship, effective from the date of pick-up.

 

REPAIRS WITH A PROTECTION PLAN

Have a Protection Plan with us?

  • Take your repair into the nearest Rogers & Hollands or Ashcroft & Oak store location.
  • If you don't live near a store and purchased your item(s) prior to September 2015, call 1-800-438-9915 to start a claim.
  • If you don't live near a store and purchased your item(s) after October 1st 2015, call 1-888-349-0190 to start a claim OR use the link here.
FREE LIFETIME "WE WILL" GUARANTEE

Have a We Will Guarantee with us?

  • Bring your item(s) into the nearest Rogers & Hollands or Ashcroft & Oak store location.
  • If you are not located near a Rogers & Hollands or Ashcroft & Oak store, you can mail your item(s) for inspection or repair following the directions under the Guarantees, Protection Plans & Repairs section of our FAQ found here.
REPAIRS

Have a special piece that needs to be fixed that doesn’t have a Protection Plan, a We Will Guarantee, or was not purchased from us?

  • Bring your item(s) into the nearest Rogers & Hollands or Ashcroft & Oak store location.
  • If you are not located near a Rogers & Hollands or Ashcroft & Oak store, you can mail your item(s) for inspection or repair following the directions under the Guarantees, Protection Plans & Repairs section of our FAQ found here.