My dad bought a watch and he gave me his old one and the lady was very nice and took links out of the watch for me and even cleaned my watch I had on, amazing customer service. Dom Nov 19, 2025
Had a very good experience at the Vernon Hills store. The employees were very friendly and knowledgeable. A big thank you for your help. We’ll definitely do our future Jewelry shopping there. Charles Nov 22, 2025
Oh my goodness, Victor Fernandez is the best jeweler I have ever worked with. He explained the difference between natural and lab diamonds. He was patient, and I was able to upgrade my ring at a great price. I also received coupons for my next purchase. Roger's and Holland's made a great choice when they hired VICTOR! latoya Oct 25, 2025
Jason and Rana were very helpful in selecting our rings, informative, and handled special requests diligently. Encounters with other staff was also excellent. Maryann Oct 30, 2025
Our experience here was excellent. We came in o e day and looked at a ring that contained our son’s birthstone and a butterfly and then came back a few days later to get it. Our son had just passed away and this ring meant a lot to my wife. They were very receptive and kind while working with us on the purchase and made us feel like more than just a “customer” getting a product. The lady also showed my wife the cleaning cloth for silver and cleaned her earrings which was amazing. They brought a smile to our face which was not easy to do. We will be coming back for life! Army Nov 19, 2025