Veronica saved the day and fixed my new watch quickly. I had just received the watch for my wedding and she was amazing helping get it sized. Great customer service and experience A++++

Came in to look at watches, was helped immediately by a very knowledgeable salesperson, but she also was willing to ask a colleague if it was something she didn't know. Did not pressure me at all, letting me leave to think about my purchase. Came back and made the purchase. From beginning to end, the process was pleasant and easy.

Very knowledgeable and helpful about the ring as a whole and about the diamonds. I also think I got a very good deal. I would recommend this store to anyone. The selection was also very good. Kimberly was awesome in helping me.

If you’re looking for a jewelry store who has knowledgeable, trustworthy, and truly dedicated staff, look no further. We’ve been working with Rae for years, and she has consistently gone above and beyond every single time. She helped us pick out the perfect engagement ring—patiently walking us through every detail, making sure we understood the options, found us the perfect diamond and truly listening to what I wanted. She recently helped me secure a special Bulova watch, and once again, her care, expertise, and commitment were unmatched. What sets her apart is how genuinely invested she is in helping you find the right piece—not just making a sale. She remembers what you like, pays attention to the details, and treats every purchase as if it were her own. I’ve never once felt rushed or pressured; instead, I always feel supported and confident in my choices. She’s the reason we keep coming back, and the reason we recommend her to everyone we know. A true gem in the world of jewelry.

I had excellent customer service while shopping for my fiancé 's engagement and wedding rings. Chad Long ( manager) worked with me for a week because I lived about 80 miles from Springfield, Illinois. The staff is very friendly and they have a very nice selection of jewelry products.