The customer service was excellent but I feel the company has you coming and going. We had a lab grown 2 k that I traded in for a natural one recently and I feel the diamond was marked up to compensate the cost. Robert Oct 22, 2025
The muskegon location is amazing. the customer service is always great i recommend anyone to shops with them. Jenetta Sep 30, 2025
My experience with Arlene was great. She helped me every step of the way and was very knowledgeable. Brooks Nov 02, 2025
Absolutely fantastic experience!!! The small staff was so helpful... and especially Mark who helped me walk through choosing a couple of perfect gifts for my wife. He is among the most professional, kind, and helpful jewelers I have ever had the pleasure of working with. So a HUGE Thank You to him, and to the Roger's brand and store in general for the quality and value both coming together to make some great memories for my family and my wife's birthday this year!! Bravo!!!......... Brian Brian Nov 19, 2025
The jewelers that helped me were very nice and helpful. I was quoted a price and the next day I came in the price had increased. They went above expectations to get me that same price. They made phone calls to there boss and explained the situation. I felt like I was well taken care of. Justin Sep 26, 2025