Wonderful experience tonight at the Springfield, Illinois location! My sister and I were in need of a couple jewlery repairs and Madison went above and beyond to make sure we were taken care of. Great customer service is hard to find these days and we really appreciated her knowledge, enthusiasm and patience. Kacie Oct 03, 2025
My experience was great . They took great care of me. I had a great time chatting with them while making my payment. I tell everyone how friendly they all are . Thank you Hilleary Nov 05, 2025
Courtney was amazing! Super helpful with my fiancé and I as we were looking for wedding bands and a watch. Helped us pick out the perfect ones! Priest Nov 21, 2025
The service here is beyond what is expected and the selection is stylish and elegant! Their expert staff is knowledgeable, attentive to your needs and can help you find stunning pieces at the lowest possible price. The protection plans of the company are some of the best. Jim and Jenna offer a comfortable, pressure free and supportive experience that I prefer when shopping for jewelry. They have deep knowledge of jewelry and their inventory. Their personal approach to sales let's me know they are there for me and there is a tangible effort on their behalf to be under the budget I set. Hence, I haven't shopped anywhere else in years, have developed a great relationship with them and shop with them for everything from small gifts for holidays to our wedding rings. Jonathan Nov 22, 2025
Very friendly and knowledgeable staff. Cara went above and beyond to make sure we had a good experience. Would highly recommend to purchase from this location. Shanna Nov 03, 2025
Thank you for the comfortable experience selecting an engagement ring, Abdul! Having decided this was impossible for me to order online without seeing in person , I decided to “roll the dice” and finally make it happen . Believe me , I would have walked out if the selection, vibe and customer service was not right. Chris Nov 21, 2025