I needed a new necklace chain for my pendent and Alexandra helped me find the perfect one! She took the time to explain different chains and helped me try them all on so that I could find the perfect length. She was professional and patient and I would highly recommend her services! Brittney Oct 20, 2025
Me and my partner went engagement ring shopping. This was the second store we looked at. Bill was very friendly and got us up to speed on what to know about diamonds, gold, and the like. Showed us a variety of rings so that my partner could get a good feel for how it felt on her hand. Came back after looking at several places in town and decided to go the custom route, which Johnathan helped me with. They asked me if I had a budget in mind, and stated they would try their best to work with that and did so. We went through several iterations with the artists designing the ring. We looked at diamonds together, online, and in person to pick the right center stone. The prices on their diamonds beat comparable diamonds from other retailers. They were very respectful, amenable, and pleasant throughout the whole process. The final product was a ring that my partner was very happy with. Would recommend to anyone! Sam Oct 24, 2025
My sales person Sandy was the best I have ever dealt with in my whole adult life. Her customer service was outstanding. Please have her train everyone on your staff on how pleasing customers works. Bruce Oct 21, 2025
Olivia & Jared were absolutely amazing and compassionate as I picked out a chain for my keepsake fingerprint charm. Kristy Oct 01, 2025
Had a very good experience at the Vernon Hills store. The employees were very friendly and knowledgeable. A big thank you for your help. We’ll definitely do our future Jewelry shopping there. Charles Nov 22, 2025