I had excellent customer service while shopping for my fiancé 's engagement and wedding rings. Chad Long ( manager) worked with me for a week because I lived about 80 miles from Springfield, Illinois. The staff is very friendly and they have a very nice selection of jewelry products. Derek Aug 05, 2025
Several months ago, I stopped in to look at watches. Elliott assisted me showing me many different styles and I focused in on a particular Citizen. I didn’t purchase at that time thinking I would miss my Apple Watch. I have been looking at the watch online since then and went back to purchase it yesterday, 11/22/25. Elliott remembered me and the watch I loved. That is how to treat customers. I bought the watch and had a marvelous experience. They will be my go to place for jewelry. Thank you Elliott and team!! Kelly Nov 23, 2025
I came into Roger's and Hollands with slight intention of buying a watch. However, with great help and great service from Haley and Dowson, i was able to make a purchase that filled my desires of purchasing a new watch. I highly recommend this place as the customer service was great and experience wonderful. Javian Nov 23, 2025
Kaitlin was soo helpful, she helped me with finding a watch for my loved one, I was stuck on which one to get but she was super supportive and very patient with me she even wrapped my purchase for me! Thank you so much Kaitlin faith Nov 22, 2025
What a wonderful jewelry store!!! Absolutely love my Emerald ring. Jeff did an amazing job repairing my ring. Michelle was great to work with. All the sales personnel are wonderful. Dawn Oct 09, 2025