Wonderful experience tonight at the Springfield, Illinois location! My sister and I were in need of a couple jewlery repairs and Madison went above and beyond to make sure we were taken care of. Great customer service is hard to find these days and we really appreciated her knowledge, enthusiasm and patience.

Heather and the crew wre awesome and very helpful. Can't recommend more.

My wife and I went into the store multiple times so she could look at and try on diamond stud earrings. She wasn’t sure exactly what she wanted in the beginning and was looking at multiple pairs at multiple different stores. She finally settled on what she wanted finding 3 different sets at 3 different stores. All were similar in stone size, clarity, and setting. The difference was the people! Elijah and Delaney were incredible. Very helpful and kind. Explaining and answering every question my wife had. They were both incredibly patient and not pushy in the slightest. I absolutely could not have asked for a better experience buying my wife her dream earrings. If there’s anything you’re looking for I would absolutely suggest giving Elijah a chance to earn your business. You won’t be sorry!

I’ve now been here a couple times and have bought two watches and I have had a pretty good experience overall. My first watch was sold to me by Madison I believe her name was and she was very nice to me but to be honest she wanted me to buy something more than I did. I came home on Black Friday that night with my first watch and I still have it and absolutely love it. I came back over a year later for my second one to be greeted by Madeline and Bill which they both felt pretty friendly to me. Madeline was very nice and Bill was super down to earth with me which I appreciate. I bought a watch and didn’t like it so I came back a few days later to exchange it for another Bulova which I love and it wasn’t too much of a hassle. I didn’t want to spend as much as I did but Bill found me the perfect watch so I bit the bullet. Overall I do like this place and do recommend it and the only reason for the 4 stars is because I did feel pressured at times to buy something but I do really like this place and the people. I will be back and thank you!

All went well. Bought in jewelry for six month check. Bought some earrings