Yes! You have 45 days from the time of purchase to add a Protection Plan to your jewelry or watch. The item must be in like-new condition to qualify. To add coverage, simply visit any of our store locations or start a chat, and our team will be happy to assist you.

You can always bring your item into the nearest Rogers & Hollands or Ashcroft & Oak store location for an inspection or repair. 

If you no longer live near one of our store locations and purchased a 3-year or Lifetime Jewelry Protection Plan or 3-year or 5-year Watch Protection Plan, follow the instructions below:

• If you purchased your item(s) prior to September 2015, call 1-800-438-9915 to start a claim. Once purchase information is verified, you will be provided a mailing label to send in your repair.
  • For updates on these repairs, call 1-800-438-9915
• If you purchased your item(s) after October 1st 2015, call 1-888-349-0190 to start a claim OR use the link here. This phone line is open 6am – 9pm, M-F and 7am – 8pm weekends CST. Once purchase information is verified, you will be provided a mailing label to send in your repair.
  • For updates on these repairs, email [email protected]

Rogers & Hollands and Ashcroft & Oak are proud to offer our guests the option of mailing in items for inspections, think of it as a “Long-Distance Inspection". This allows guests the ability to maintain their We Will Guarantee in situations where they are unable to bring their merchandise into a store location in person. The program works as follows; When sending your merchandise in for inspection, please include your contact information including phone, email, and an address to ship your merchandise back to you, a copy or documentation of our last inspection and/or receipt as proof of purchase, a note stating why you are sending it (i.e. inspection, cleaning).

Shipment to our corporate offices will be at the guests’ expense. Items must be shipped via USPS (United States Postal Service) using registered mail with return receipt. We strongly recommend that the merchandise be sent insured for its full replacement value. Rogers & Hollands/Ashcroft & Oak assumes no liability for any loss and/or damage to merchandise while in transit to our location. You may send your merchandise to our corporate office at:

ROGERS ENTERPRISES, INC.
P.O. Box 879
Matteson, IL 60443
Attn: Inspections Team

*For your protection, do not write Rogers & Hollands/Ashcroft & Oak anywhere on the outside of the box.

Once your merchandise has been inspected and cleaned, it will be shipped back to you at our expense, insured for its full replacement value, via USPS and an adult signature will be required for delivery. The time required to complete a diamond inspection may vary however the average turn-around is 14 business days from the day we receive it to the day we send it back. If it is going to take longer than two weeks, you will be contacted by a member of our team.

For each 6-month inspection:

• Item(s) will be inspected and sent to a jeweler for a cleaning/polish as well as any other work needed. We will document the inspection, and ship the item(s) back to you. If any repairs are deemed necessary on your item(s), a member of our Repair Team will contact you regarding your repair and what needs to be done.

NOTE: If you have not had a documented inspection within the last 6 months (therefore the item(s) is not under warranty) and repairs are needed, our Repair Team will contact you to provide an estimate of charges

Our warranties do not cover loss or theft of the item itself. We only provide coverage for items that can be repaired or serviced. If your jewelry or watch is lost or stolen, you'll need to contact your homeowner's or renter's insurance company to file a claim. We strongly recommend obtaining personal insurance coverage for your valuable items and encourage you to contact your insurance carrier to add your jewelry and watches to your policy for complete protection.