A huge shout-out to the team at this location. I get nervous with large purchases and was already anxious after visiting the other jewelers before arriving at Rogers and Hollands. Upon walking in, we were immediately greeted by Christopher, Cady, and Jaxon. These three folks earned my trust right away due to their genuine interest to help and ensure we got what we wanted. Christopher provided us information about warranties, cleanings, protection plans, and setting styles. Information no other jeweler, in town, had provided. The company’s ring designer Brad was available for a consultation coincidentally around the time we walked in, Christopher and Cady helped coordinate an opportunity for us to meet on Teams with Brad, where he crafted the perfect engagement ring for my soon-to-be fiancé. After we designed our ring Christopher and his team were excellent in finalizing the transaction, and it was very cool that he gave us a large amount of spend $300, get $100 off coupons for our next purchase. (Wedding bands) We had a great experience and cannot wait to come back! Thank you Christopher, Cady, Jaxon, and Brad! -Ryan & Alyson Ryan Oct 13, 2025
Terry helped me pick out my new bracelet. She is so kind and personable and this store could use a lot more Folks like her. Great 😊 experience. Susan Nov 16, 2025
The muskegon location is amazing. the customer service is always great i recommend anyone to shops with them. Jenetta Sep 30, 2025
If you’re looking for a jewelry store who has knowledgeable, trustworthy, and truly dedicated staff, look no further. We’ve been working with Rae for years, and she has consistently gone above and beyond every single time. She helped us pick out the perfect engagement ring—patiently walking us through every detail, making sure we understood the options, found us the perfect diamond and truly listening to what I wanted. She recently helped me secure a special Bulova watch, and once again, her care, expertise, and commitment were unmatched. What sets her apart is how genuinely invested she is in helping you find the right piece—not just making a sale. She remembers what you like, pays attention to the details, and treats every purchase as if it were her own. I’ve never once felt rushed or pressured; instead, I always feel supported and confident in my choices. She’s the reason we keep coming back, and the reason we recommend her to everyone we know. A true gem in the world of jewelry. Karen Nov 21, 2025
BV Mall staff in Canton, OH were friendly, personable, knowledgeable and respected my budget. I bought a diamond pendant necklace and was very happy with the result. Would recommend. Josh Sep 26, 2025
I had an amazing experience with Kelli. She helped me find the ring I wanted and she told me they were having a Black Friday sale and it may be cheaper than the ticket showed. She was extremely kind and helpful even though this was her first sell. I give her 5 stars, would give her more if I could! Thank you guys!!! Samantha Nov 16, 2025