Just worked with Dana, and Richard. Such a pleasant experience buying another watch. I have bought many watches and by far one of the most pleasant experience. Would highly recommend for all your jewelry needs.

I received a good service from Elizabeth M. today at Old Orchard Mall. She cleaned my wedding ring as well and told me about the sales as well.

What a wonderful jewelry store!!! Absolutely love my Emerald ring. Jeff did an amazing job repairing my ring. Michelle was great to work with. All the sales personnel are wonderful.

I’ve now been here a couple times and have bought two watches and I have had a pretty good experience overall. My first watch was sold to me by Madison I believe her name was and she was very nice to me but to be honest she wanted me to buy something more than I did. I came home on Black Friday that night with my first watch and I still have it and absolutely love it. I came back over a year later for my second one to be greeted by Madeline and Bill which they both felt pretty friendly to me. Madeline was very nice and Bill was super down to earth with me which I appreciate. I bought a watch and didn’t like it so I came back a few days later to exchange it for another Bulova which I love and it wasn’t too much of a hassle. I didn’t want to spend as much as I did but Bill found me the perfect watch so I bit the bullet. Overall I do like this place and do recommend it and the only reason for the 4 stars is because I did feel pressured at times to buy something but I do really like this place and the people. I will be back and thank you!

They were very patient with me, I came back 3 times in the same day! I shopped other jewelry stores and even bought one somewhere else but my mind kept going back to this ring so I returned the other one and bought R&H ring instead. I liked the people that helped me and gave me honest feed back. Suppose to get it today, so we'll see how the fit goes!