Unfortunately I didn't catch the name of the associate who helped me but I had an amazing experience buying my first watch at the Fairfield commons location 11/23/25. He helped me look at various watches within my budget with a smile on his face the entire time. Will go back thank you. Joshua Nov 23, 2025
Very friendly and knowledgeable staff. Cara went above and beyond to make sure we had a good experience. Would highly recommend to purchase from this location. Shanna Nov 03, 2025
Wonderful experience tonight at the Springfield, Illinois location! My sister and I were in need of a couple jewlery repairs and Madison went above and beyond to make sure we were taken care of. Great customer service is hard to find these days and we really appreciated her knowledge, enthusiasm and patience. Kacie Oct 03, 2025
So happy to have stopped here - quick service, lots of knowledge and no charge for a small repair, despite their labor! Appreciate the customer service very much. Mary Allison Oct 06, 2025