Went in to The Mall At Robinson location. Michelle, the Assistant Store Manager, was very helpful. I needed my ring cut off for a upcoming procedure. She removed it for me very gently. I highly recommend Michelle and this location. Stanley Oct 13, 2025
Let me just say Deb was amazing! Any problem you present she seems to always have a solution and will work tirelessly with you to make sure she gets you the best price. I cannot thank you enough Deb‼️ J Nov 22, 2025
The customer service was excellent but I feel the company has you coming and going. We had a lab grown 2 k that I traded in for a natural one recently and I feel the diamond was marked up to compensate the cost. Robert Oct 22, 2025
It was great. Kathy and Carole were extremely educated to finding us exactly what we were looking for. Mike Oct 20, 2025
Wonderful experience tonight at the Springfield, Illinois location! My sister and I were in need of a couple jewlery repairs and Madison went above and beyond to make sure we were taken care of. Great customer service is hard to find these days and we really appreciated her knowledge, enthusiasm and patience. Kacie Oct 03, 2025