- Design My Own
- Design My Own
If you are not 100% satisfied, merchandise in new condition may be returned for a full refund if postmarked within 30 days from the date of delivery & accompanied by the original packing slip. Returns will be credited in the original form of payment less any alteration fees (i.e., new certification charge, ring sizing, shortening a chain, etc.). Additionally, we are not able to take returns on customized or engraved merchandise; thank you for understanding.
Please use this form only if you bought merchandise online: Download & Print a Return Form ›
Should you decide to change your mind about a purchase, we want to make sure you are aware of our policies. As a general rule, merchandise in like new condition may be returned for a full refund within 30 days from the date of the purchase if accompanied by a valid sales receipt. However, this policy is subject to the following conditions, clarifications, exceptions & fees.
$50 Missing diamond certification cards or lab reports.
$35 Missing packaging, instruction manuals or warranty paperwork on any watch.
$35 Missing watch links (Citizen or Coach brands).
$75 Missing watch links (all other watch brands).
Please Note: If returned merchandise has been altered, (i.e., re-sized or soldered, stones added, removed or replaced) a restocking fee of 10% of your original purchase price will be assessed up to a maximum fee of $75.
Refunds will be issued in the same tender as the original purchase. Third party credit card refunds (e.g. Visa, American Express, etc.) will be issued only to the same account as the original purchase, and only if the original credit card is presented at the time of the return. Otherwise, third party credit card returns will be accepted for store credit only. Cash refunds will be issued in the form of a check from our Home Office - please allow two weeks for processing.
We apologize for the inconvenience. We promise to figure out what went wrong, and make it right.